Terms and Conditions

William Sharp Ltd wishes to outline the way business is done such that there are no surprises or hidden costs that are added to a customer's order when making a purchase. By purchasing from William Sharp Ltd you are agreeing to these terms of use. William Sharp Ltd reserves the right to modify or update these terms at any time. At each visit you are bound by these alterations.

It should be noted that the different William Sharp Ltd businesses are covered by different trading laws in relation to their customer.

The Plumb Depot and Parts Depot websites are trade only websites: by registering you confirm that you consider yourself to be a business or acting on behalf of a business and therefore you will not be covered by any contract law that relates to retailers and their customers. Distance Selling Regulations will not apply. Under law, wholesalers and resellers are expected to negotiate their own terms and conditions. The following Terms and Conditions set out the trading arrangements with William Sharp Ltd.

The “Cheap” websites are designed for the retail market and all contract law covered by Distance Selling Regulations, Sales of Goods Act and Consumer Protection from Unfair Trading Regulations holds firm.

It should be noted that not all products are available on both sets of sites because of the nature of the products sold.

Privacy Policy

Please see our Privacy Policy

Bank and Credit/Debit Card Security

William Sharp Ltd will not ask for any Bank details or private information on this website without a Secure Socket Layer encryption in place to protect such information - indicated by the padlock symbol in your web-browser. Similarly William Sharp Ltd will not ask any customers to send such information in, or attached to, any emails since this method can also potentially expose such data.

Your card details are handled by a third-party Secure Payment Provider called PayPoint who have many years experience in online card transactions. PayPoint will handle the card processing with your credit or debit card provider. William Sharp Ltd cannot and will not collect bank information, nor will ever have access to your card information.

Order Acceptance and Processing

Any payment sent by the customer will represent a 100% deposit for the products detailed in the sale. Any acknowledgement, by e-mail or other means, at this time is to report that the order is being dealt with, and is not an acceptance of that order.

VAT is charged to all items at the prevailing UK rates set out by the HMRC. If purchasing from abroad customers are requested to use the sister international sites or individual arrangements will have to be made with customs and excise over the refund of this money.

William Sharp Ltd retains the right to decline, or cancel, any orders without reason. If a deposit has been taken a full refund will be given. William Sharp Ltd may also suspend any orders until further information is gained to complete the transaction and/or delivery.

All technical specifications, including Original Equipment Manufacturer (OEM) part numbers, provided by William Sharp Ltd are approximations or given as a reference only, and no inference or implication beyond that of a useful reference tool should be taken nor is intended. Any further information should be gained from the manufacturers, links to which can be found in this website. William Sharp Ltd accepts no responsibility for the accuracy of information on third party websites. William Sharp Ltd, as a seller, holds no liability in the event of the goods infringing the rights of a third party. In the event of this occurrence William Sharp Ltd are obliged to transfer any such title, without prejudice, to the responsibility of the buyer for a remedy.


Deliveries of orders taken from William Sharp Ltd are normally despatched within 3 working days of the payments successfully clearing. Currently William Sharp Ltd will not normally charge for any deliveries for goods purchased if the net value is over £100, and if the delivery is to be made to a mainland United Kingdom or Northern Ireland address. For orders with a net value of less than £100 a £15 (ex VAT) delivery charge will be made.

Some United Kingdom deliveries above or below £100 total may incur an extra charge due to inaccessibility. If in doubt please email your address and postcode to info@williamsharp.net detailing the products and how urgently they are required.

A confirmation email will be sent (normally within 24hrs) to verify the goods can be delivered on the requested date. At certain times items listed may sometimes not be in stock or are not standard stock items. If, for any reason, a preferred or pre-arranged delivery time cannot be satisfied then customers will be contacted, advised of such changes, and new arrangements can be made.

William Sharp Ltd is obliged to inform customers that the delivery of goods is a separate contract for services that may differ from the contract of purchase. Although the utmost is done to deliver on the agreed dates; any time or date quoted by the William Sharp Ltd for delivery, or collection, of all or any of the Goods or performance of any Services is an estimate only, and William Sharp Ltd shall not be liable for any failure to meet any such estimate nor for any loss, whether financial or otherwise resulting directly or indirectly therefrom. Time is not and shall not be of the essence in relation to this condition or the performance by the Company of its obligations.

Once taken delivery of the goods, the buyer is under a duty wherever possible to examine the Goods on delivery or on collection (as the case may be). Where the Goods cannot be examined the carrier’s delivery note shall be marked by the Buyer at the time of delivery “not examined”. William Sharp Ltd is under no liability whatsoever for any defects or shortages as aforesaid unless notified in writing of the details within seven days following despatch.

In all cases where defects or shortages are complained of, William Sharp Ltd shall be under no liability to the Buyer in respect thereof unless a reasonable opportunity to inspect the Goods is provided to the Company by giving at least 48 hours notice, in writing, before any use is made thereof or any alteration or modification is made thereto by the Buyer.

William Sharp Ltd shall make good any defects or shortages in accordance with the terms of this condition but otherwise shall be under no liability whatsoever, whensoever or howsoever arising, whether by way of negligence or otherwise, for such defects or shortages.

William Sharp Ltd shall have no liability whatsoever for any failure to perform, or for any delay in the performance of any of its obligations under the Contract arising wholly or in part by reason of any factor beyond its direct control, force majeure, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify the customer within fourteen days of order being placed.

In such rare cases William Sharp Ltd will immediately refund any payment made, in full. It is customer's responsibility to ensure that an order from William Sharp Ltd is placed with sufficient lead-time to prevent any loss or disappointment resulting from such non-shipment.

Website Pricing Errors

All prices shown are excluding VAT unless otherwise stated. In the event of a pricing error William Sharp Ltd will not be bound to honour any errors made.

Website Image Errors

William Sharp Ltd does not guarantee that any images used in reference to products are correct for that item. William Sharp Ltd will not be held responsible for incorrect selection of items based on the images on this website. It is the purchasers’ responsibility to check any visual characteristics with the manufacturer.

Returns Policy

Faulty Goods

Customers must check the goods thoroughly for damage once the products have been delivered and notify William Sharp Ltd of any damage. Failure to do notify William Sharp Ltd within seven days of delivery of any faulty goods received, which have not been installed, will result in difficulties in making a claim from the manufacturer or carrier, and could affect your entitlement to a full refund. Any goods that have been installed and subsequently returned with cosmetic damage will not receive a full refund. Any additional information relating installed products are covered in “Warranty and Liability” section.
Your statuary rights are not affected.

Cancellation and Returns – Plumb Depot & Parts Depot

In general no costs are incurred if the order is of standard, or mainline, products and cancelled before the delivery date, inside usual working hours. However orders relating to products of a specialist nature or products specifically ordered may incur a restocking charge.

No returns will be permitted when the product has been installed.

Goods, once delivered, may only be returned provided that the following conditions are satisfied:

• They are in brand new and unused condition;
• Packaged items will only be accepted if the package remains unbroken and in reasonable condition;
• The manufacturer or supplier are willing to take the goods back;
• Any manufacturer or supplier re-stocking charges;
• Returns will also invoke a charge of £15 plus VAT to cover the original cost of delivery.

William Sharp Ltd will not impose any charges it does not receive itself. If the products can be returned without incurring any costs it will do so.

Cancellation and Returns – “Cheap” Websites

In general no costs are incurred if the order is of a standard coded product and cancelled before the delivery date, inside usual working hours. Any orders of goods not already showing within the website or within our standard product catalogues’ will not be covered by distance selling regulations.

Consumers have the right to cancel an order within a seven day cooling off period from taking delivery. Cancellation must be in written form. The address is available from the bottom of the page. Customers cancelling in this instance will have the responsibility to return the goods unused and free from damage, or alternatively cover the cost of collection of the goods. Refunds will not include the cost of delivering the goods in the first instance. Refunds will be issued by cheque, or to the original debit/credit card, minus the cost of returning the goods.

No returns will be permitted when the product has been installed.

Goods received and returned after the 7 day period and up to 30 days may be returned at the discretion of William Sharp Ltd. All goods can only be returned provided that the following conditions are satisfied:
• They are in brand new and unused condition;
• Packaged items will only be accepted if the package remains unbroken and in reasonable condition;
• The manufacturer or supplier are willing to take the goods back;
• Any manufacturer or supplier re-stocking charges;
• A 10% administration fee in addition to the manufacturer or supplier re-stocking charges.
• Returns will also invoke a charge of £15 plus VAT to cover the original cost of delivery.
• The refund, less costs, will be returned to the customer either by cheque, or to the original debit/credit card, within 30 days of return.

Warranty and Liability

The liability of the Company is subject to compliance by the Buyer with all the terms contained within this clause.

William Sharp Ltd shall make good by reimbursement of the whole or part of the price or at its option by repair or by replacement any defect developing under normal use in the Goods and due solely to faulty design, faulty materials or faulty workmanship provided. William Sharp Ltd provides no warranty (and none shall be implied) outside that given by the manufacturer. Goods should not be used outside the purpose they were designed for, any misuse or incorrect use will cancel any guarantee given on behalf of the manufacturer.

It should be noted that William Sharp Ltd, on behalf of the manufacturer or supplier, shall be given time to inspect and test any defective products. Any Goods alleged to be defective shall be stored in a safe place by the Buyer until such time as William Sharp Ltd authorises their disposal in writing; and any Goods alleged to be defective shall, if so required, be promptly returned at the Buyer’s risk and expense to William Sharp Ltd for inspection. Any products should be serviced and maintained properly and in accordance with the Company’s recommendations and shall not have been fitted with any parts, components or accessories other than those manufactured or recommended by the Company.

William Sharp Ltd shall not be liable for any claim relating to any breach of warranty brought after the expiry of the period of twelve months from the date of purchase. Any additional warranty given and implied is made at wholly to the cost of the manufacturer. It should be noted that although the standard terms from William Sharp Ltd are from date of purchase the majority of manufacturer warranties generally begin from when the goods are commissioned, not purchased. Typical restrictions on the warranties are that commissioning by enacted by a qualified professional.

William Sharp Ltd shall in no circumstances be liable to the Buyer for any economic loss, loss of profit, loss of business or like loss.


Links from any William Sharp Ltd websites to third party websites on the Internet are not the responsibility of William Sharp Ltd. Any content contained within these websites is the responsibility of those third parties, and any transactions between any William Sharp Ltd customers and these websites are the customer's own responsibility. William Sharp Ltd will not be held accountable for any activity between customers and independent websites linked to from their own.


All rights in the aspects of this website design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to William Sharp Ltd or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this website for the sole purpose of placing an order with William Sharp Ltd or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.